GSTIN: 08AANCK2216L1ZA
KrishiGears
KRISHIGEARS

Order Cancellation Policy

Last updated: 28 October 2026

1. Cancellation Scope & Eligibility

This Cancellation Policy applies to all orders, machinery bookings, and token advances placed through https://krishigears.com, https://farmingtools.in, or via our authorized tele-sales and dealer network operated by KRISHIGEARS INDIA PRIVATE LIMITED.

2. Pre-Dispatch Order Cancellation (By Buyer)

Customers may cancel their agricultural machinery booking at any time prior to factory dispatch from SourceIndia Industries, Jaipur, and before the formal Lorry Receipt (Bilty) is generated.

• Cancellation Window: Typically within 24 to 48 hours of placing the order, or until the factory dispatch confirmation notification is issued.
• Refund of Advance: When cancelled within this pre-dispatch window, 100% of the advance deposit (e.g. ₹2,500) is refunded with zero cancellation fees or administrative penalties.
• Settlement Timeline: Refunds are initiated within 2 business days and returned via the original payment source (Razorpay online settlement / bank transfer) within 5 to 7 business days.

3. How to Submit a Cancellation Request

To cancel an existing booking, please provide your Order Reference ID (e.g. KGO-2026...) and mobile number through any of the following channels:

  • Email: Send a cancellation request to billing@krishigears.com with subject “Order Cancellation Request - [Your Order ID]”.
  • Phone / Helpline: Call our customer desk at +91 60060 78815 (Monday to Saturday, 9:30 AM to 6:30 PM IST).
  • WhatsApp Desk: Message our verified business desk at +91 60060 78815 with your order receipt.

Our team will acknowledge your cancellation request within 4 business hours and share a confirmation email/SMS with the refund transaction reference.

4. Post-Dispatch Cancellation (In-Transit Shipments)

Once machinery has been crated, loaded onto commercial transport (V-Trans / TCI Freight / Delhivery), and a Bilty number has been assigned, an order cannot be cancelled while in active transit.

If a buyer refuses to take delivery at the designated destination transport hub without legitimate manufacturing or transit damage cause, the actual round-trip freight charges incurred by the logistics carrier will be deducted from any refund.

5. Cancellation by KrishiGears

KRISHIGEARS INDIA PRIVATE LIMITED reserves the right to cancel an order under specific, unavoidable circumstances:

  • Non-Serviceable Route / Pin Code: In remote hill or ODA zones where freight transport carriers cannot safely deliver machinery.
  • Force Majeure: Natural disasters, regional transport strikes, or supply chain disruptions making delivery unfeasible.
  • Pricing or Technical Errors: Manifest pricing or technical errors on the storefront quotation system.

In any scenario where KrishiGears initiates the cancellation, the customer is notified immediately, and a 100% immediate refund of all amounts paid is remitted via the original payment source.

6. Questions Regarding Cancellations

For any clarifications regarding order status or cancellation procedures:

KRISHIGEARS INDIA PRIVATE LIMITED
Operating Brands: KrishiGears (B2B) & FarmingTools.in (B2C)
CIN: U46539RJ2026PTC117758 · GSTIN: 08AANCK2216L1ZA
Flat No.: T5-202, Mahima Shubh Nilay Apartments, Jaisinghpura, Ajmer Road, Jaipur, Rajasthan 302026
Email: billing@krishigears.com / support@farmingtools.in · Phone: +91 60060 78815
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