Refund and Return Policy
Last updated: 28 October 2026
1. Overview and Core Principle
At KRISHIGEARS INDIA PRIVATE LIMITED (“Company”, “we”, “us”), we stand behind the durability and performance of our agricultural machinery. We maintain a clear, fair, and transparent refund and return policy governing both our B2B commercial platform KrishiGears (https://krishigears.com) and our consumer retail storefront FarmingTools.in (https://farmingtools.in).
2. Pre-Dispatch Advance Token Refunds (100% Refundable)
When you place an order or booking for machinery (such as a 7HP or 9HP Power Weeder) via KrishiGears, FarmingTools.in, or our authorized sales desk, an advance token deposit (standard ₹2,500) or full order amount is paid online via Razorpay to reserve factory allocation at SourceIndia Industries, Jaipur.
If you choose to cancel your booking prior to factory dispatch and bilty issuance, you are entitled to a full 100% refund of your advance deposit. No cancellation charges or processing penalties will be deducted.
3. Transit Damage & Manufacturing Defects
Every machine undergoes multi-point factory inspection (engine dry test, gearbox leak check, safety checklist) prior to packaging. However, in the rare event of transit damage or a manufacturing defect:
- Inspection on Delivery: The buyer must inspect the crated equipment upon arrival at the destination transport hub (V-Trans / TCI Freight / Delhivery godown).
- Reporting Window: Any physical transit damage or missing component must be reported within 48 hours of collection by emailing billing@krishigears.com or messaging our WhatsApp customer desk at +91 60060 78815 with photos/video of the defect and the Lorry Receipt (Bilty).
- Resolution: KrishiGears will immediately dispatch replacement components or arrange a free return and replacement machine. If a replacement is unavailable, a 100% full refund will be processed.
4. Spare Parts & Attachment Returns
Individual spare parts, rotary blades, or optional implement attachments may be returned within 7 days of delivery, provided:
- The item is unused, uninstalled, and in its original protective packaging.
- The original tax invoice or order confirmation receipt is provided.
- The return is coordinated through our authorized support desk.
5. Refund Processing Timeframe & Mode
Once an approved refund is authorized:
6. Non-Refundable Circumstances
Refunds cannot be issued under the following circumstances:
- The machine has already been dispatched from the factory and is in active transit, and the buyer refuses delivery without a valid, documented cause (in such cases, actual return transport freight incurred is deductible).
- The machine has been fueled, operated in the field, or modified by an unauthorized mechanic.
- Consumable parts (engine oil, lubricants, air filter elements, belts, worn tines) that have been utilized.
- Damage caused by improper fuel mix, negligence, electrical surge, or non-compliance with the operator’s manual.
7. How to Request a Refund
To initiate a refund or return request, please contact our accounts team: